Returns/Exchange
Phone Case Guys Return and Exchange Policy
Effective Date: July 2024
1. Introduction
At Phone Case Guys, a brand owned and operated by Titan Edge Technology Inc., we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee for eligible returns and exchanges. Please review the policy below to ensure a smooth and efficient process.
2. Eligibility for Returns and Exchanges
To qualify for a return or exchange, you must meet the following conditions:
Time Frame: Requests must be made within 30 days from the date of purchase.
Condition: Items must be unused, in their original condition, and in the original packaging.
Proof of Purchase: A valid receipt or order confirmation is required for all returns and exchanges.
3. Non-Returnable Items
The following items are not eligible for return or exchange:
Custom or personalized items, unless they arrive damaged or defective.
Gift cards.
Final sale or clearance items, as indicated on the product page.
4. Return Process
Step 1: Request a Return Authorization
Email support@phonecaseguys.com with your order number and reason for return.
Alternatively, you can submit a return request via our online return form on our Website.
Step 2: Receive Return Authorization
Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number along with return instructions.
Step 3: Ship the Item
Pack the item securely in its original packaging.
Include the RMA number inside the package.
Ship the item to the return address provided by our support team.
Return shipping costs are the responsibility of the customer, except in cases of damaged or defective items.
5. Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 7-10 business days.
Shipping fees are non-refundable.
6. Exchanges
If you need an exchange for a different size, color, or model, follow the return process outlined above.
Indicate the replacement item in your return request.
We will ship the exchange item at no additional cost once the returned item has been received and inspected.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately:
Email support@phonecaseguys.com with your order number, a description of the issue, and clear photos of the defect.
We will provide a free return label and arrange for a replacement or full refund at no additional cost.
8. Contact Us
For any questions regarding returns or exchanges, reach out to our customer support team.
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We appreciate your business and strive to provide you with the best experience possible. Thank you for choosing Phone Case Guys!