Shipping Information
Shipping and Processing Policy
Effective Date: July 2024
At Phone Case Guys, a brand owned and operated by Titan Edge Technology Inc., we are committed to providing a seamless shopping experience. Please review our shipping and processing policies below to understand how we handle orders and deliveries.
1. Order Processing Time
Orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after order confirmation.
Processing times may be extended during peak shopping periods or due to unforeseen circumstances.
2. Shipping Rates and Delivery Estimates
Shipping charges are calculated at checkout based on the delivery address and selected shipping method.
Estimated delivery times will be displayed at checkout. Actual delivery times may vary due to carrier delays or other factors beyond our control.
3. Shipping Methods and Carriers
We offer Standard, Expedited, and Express shipping options at checkout.
The shipping carrier will depend on your location and the method selected at checkout (e.g., USPS, UPS, FedEx, or DHL).
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You can track your package using the link provided in the email.
5. Shipping Restrictions
We currently ship only within the United States.
We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or international destinations at this time.
6. Shipping Delays
Phone Case Guys is not responsible for delays caused by:
7. Order Cancellations and Modifications
Orders cannot be modified or canceled once they have been processed or shipped.
If you need to make changes, please contact us immediately at support@phonecaseguys.com.
8. Lost, Stolen, or Damaged Packages
Phone Case Guys is not liable for lost, stolen, or damaged packages once they have been shipped.
If an issue occurs, we will assist you in filing a claim with the shipping carrier.
For lost packages marked as "delivered," please check with neighbors or your local carrier before contacting us.
9. International Shipping
We do not offer international shipping outside the United States at this time.
10. Contact Us
For any questions or concerns regarding our shipping and processing policies, please contact our Customer Support Team.
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We appreciate your business and strive to provide you with the best experience possible. Thank you for choosing Phone Case Guys!